Retail Group Unifies 8 Channels onto Single Omnichannel Commerce Platform
Re-platforming web, mobile, marketplace, in-store kiosk, and clienteling onto a unified Azure-based commerce architecture with a single customer view.
Project Overview
The Challenge
Each channel ran on its own stack with its own catalog, pricing, and customer record, creating broken customer journeys and operational duplication.
- 1Eight disconnected commerce stacks with duplicated catalogs and pricing
- 2Broken customer journeys across channels (no unified cart, wishlist, or history)
- 3Operational duplication and inconsistent merchandising
Our Solution
CloudGate re-platformed all channels onto a unified commerce architecture on Azure, with a single customer, catalog, and inventory.
- Headless commerce architecture serving all channels from one platform
- Unified customer, catalog, inventory, and order management
- API-first design enabling rapid channel and partner expansion
The Results
- Launched two new channels in the first six months on the new platform
Technologies Used
More Success Stories
View all case studies
Streaming Platform Boosts Engagement 40% with AI Recommendations
Deploying an Azure-based recommendation engine that personalizes content discovery across hundreds of thousands of titles and millions of subscribers.
MNO Lifts ARPU 15% with Subscriber 360 Platform
Building a unified Subscriber 360 platform on Microsoft Fabric that powers hyper-personalized offers, journeys, and care across all touchpoints.
Telco Deflects 55% of Calls with AI Voice Bots
Deploying multilingual AI voice and chat bots on Azure that handle balance, plan, recharge, and complaint queries 24/7 across voice, WhatsApp, and app channels.