Overview
Why Business Applications Matter
Business processes and operations need seamless flow to scale. Dynamics 365 and Power Platform combine to provide end-to-end automation and deep integration across CRM and ERP.
Unify your customer insights, automate operations with low-code solutions, and leverage generative AI natively within your enterprise workflow.
Dynamics 365
Power Platform
Copilot AI
BI & Analytics
SUB-CATEGORY
Dynamics 365 (CRM)
Dynamics 365 Sales
AI-powered sales automation — pipeline, forecasting, sequences, and Copilot for Sales.
Dynamics 365 Customer Service
Omnichannel support — case management, knowledge, IVR, and AI-assisted resolution.
Dynamics 365 Customer Insights
Unified customer data platform — Journeys (marketing) and Data (CDP) with AI-driven segmentation.
Dynamics 365 Field Service
Schedule technicians, manage assets, and enable remote-assist AR for field operations.