Solution Energy
Mobile Field Workforce Platform for Utilities
A field workforce platform on Dynamics 365 Field Service with optimized dispatch and an offline mobile crew app for utilities.
+28%Crew productivity
-25%Average travel time
Real-timeOperations visibility
Typical outcomes for this kind of engagement. Results depend on your data and starting point.
THE CHALLENGE
Utility field crews often work from paper work orders, with dispatchers planning routes by hand.
- Paper-based work-order dispatch with manual routing
- High idle and travel time between jobs
- Crews arriving without the right skills, parts or asset information
OUR APPROACH
CloudGate implements Dynamics 365 Field Service with scheduling optimization that plans routes from skills, parts, SLA windows and travel time, and re-optimizes when urgent work arrives.
- AI-driven dispatch optimization across skills, parts, SLA windows and travel
- Mobile crew app with offline mode, mapping and asset history
- Digital completion capture with photos, readings and parts used
MORE LIKE THIS