Utility Lifts Crew Productivity 28% with Mobile Field Platform
Deploying a unified field workforce management platform on Dynamics 365 Field Service and Power Apps, transforming work allocation, dispatch, and reporting.
Project Overview
The Challenge
Field crews relied on paper work orders, with dispatch optimization done manually and significant idle time between jobs.
- 1Manual paper-based work order dispatch with limited optimization
- 2High idle time and back-tracking between jobs
- 3No real-time view of crew status, location, or productivity
Our Solution
CloudGate implemented Dynamics 365 Field Service with intelligent dispatch optimization and a mobile crew app.
- AI-driven dispatch optimization considering skills, parts, and travel
- Mobile crew app with offline mode and integrated mapping
- Live operations dashboard for supervisors and management
The Results
- Increased jobs-per-crew-per-day across 1,200+ field workers
Technologies Used
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