Solution Travel & Aviation
Multilingual Traveler Concierge
A multilingual AI concierge that handles booking support, service recovery and personalized recommendations 24/7.
24/7Multilingual traveler support
ProactiveDisruption outreach and rebooking
PersonalizedItinerary-aware assistance
Typical outcomes for this kind of engagement. Results depend on your data and starting point.
THE CHALLENGE
Travelers need help at exactly the moments contact centers are least able to give it: during disruption, in a different time zone, in their own language.
- High volume of booking, change and service queries concentrated during disruption
- Demand across many languages and time zones simultaneously
- Service recovery slow at precisely the moment it matters most to the traveler
OUR APPROACH
CloudGate builds a multilingual travel concierge on Azure OpenAI grounded in booking, itinerary, policy and disruption data, so travelers get accurate answers about their own trip in their own language at any hour.
- 24/7 multilingual support across booking, changes, baggage and documentation
- Grounding in the traveler's own booking, itinerary and applicable policy
- Proactive disruption outreach with rebooking options before the traveler calls
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