Solution Financial Services
Digital Onboarding and eKYC for Retail Banks
An end-to-end digital onboarding and eKYC platform on Azure that turns account opening into a self-service journey with straight-through processing, for retail banks.
MinutesAverage onboarding time, down from days
85%Straight-through processing
3xConversion rate
Typical outcomes for this kind of engagement. Results depend on your data and starting point.
THE CHALLENGE
Account opening is branch-led and takes days, requiring multiple visits, physical documents and manual KYC review before an account is activated.
- Multi-day onboarding with branch visits driving high drop-off
- Manual KYC document review consuming staff capacity
- Inconsistent verification standards across branch, web and mobile
OUR APPROACH
CloudGate builds an omnichannel onboarding platform on Azure that automates document extraction, liveness-verified biometric matching and AML screening end to end.
- Document extraction and verification with Azure AI Document Intelligence
- Liveness detection and biometric face matching for video KYC
- Automated AML, sanctions and PEP screening with exception case management
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