Retail Bank Reduces Customer Onboarding Time from 5 Days to 5 Minutes
An end-to-end digital onboarding and eKYC platform on Azure that transformed account opening into a fully self-service mobile journey with straight-through processing.
Project Overview
The Challenge
Branch-led account opening took up to five days and required multiple in-person visits, driving high drop-off rates and operational cost per account.
- 15-day average onboarding time leading to 40%+ application drop-off
- 2Manual KYC document review consuming 300+ FTE hours weekly
- 3Inconsistent customer experience across branch, web, and mobile channels
Our Solution
CloudGate designed a unified omnichannel onboarding platform on Azure, automating ID verification, liveness detection, and AML screening end-to-end.
- AI-powered document extraction and verification with Azure AI Document Intelligence
- Liveness detection and biometric matching for video-based KYC
- Orchestrated approval workflow through Logic Apps with full audit trail
The Results
- Onboarded 250,000 new customers via mobile in the first six months post-launch
Technologies Used
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