Solution Real Estate
Unit Handover & Homebuyer Service Copilot
A bilingual copilot that answers homebuyer questions, tracks handover steps and logs snag reports straight into the service system.
24/7Answers in arabic and english
First timeSnag capture with photos
Self-serviceHandover status and booking
Typical outcomes for this kind of engagement. Results depend on your data and starting point.
THE CHALLENGE
As projects approach delivery, developers face a surge of buyer questions about handover dates, documents, fees and snagging.
- Repetitive buyer questions around every handover
- Snag reports re-keyed by hand from photos and messages
- Little visibility for buyers on handover status
OUR APPROACH
CloudGate builds a copilot in Copilot Studio, grounded on the developer's handover guides, contracts and FAQs and connected to the service system.
- Answers grounded on handover guides, contracts and FAQs
- Arabic and English on web and WhatsApp
- Handover status and inspection booking for each buyer
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