Solution Government
Permit and Licensing Application Automation
Automate permit and licence application intake, completeness checking and routing so applicants get decisions in days and officers spend their time on judgment rather than paperwork.
At submissionCompleteness validated before queueing
ConsistentRequirements applied uniformly
VisibleApplicant status tracking throughout
Typical outcomes for this kind of engagement. Results depend on your data and starting point.
THE CHALLENGE
Permit and licence applications arrive incomplete, so officers spend much of their time requesting missing documents rather than assessing anything.
- Applications arriving incomplete, with officer time consumed requesting missing documents
- Each request for information adding a week or more to the cycle
- Applicants unable to see where their application sits or what is outstanding
OUR APPROACH
CloudGate automates intake, extraction and completeness checking so an application is validated against its specific requirement set at submission, with applicants told immediately what is missing rather than a week later.
- Automated extraction and completeness checking against the requirement set at submission
- Immediate applicant feedback on what is missing, before the application enters the queue
- Routing to the correct officer with applicable regulation and precedent decisions retrieved
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