Policyholder 360 and Retention Analytics for Insurers

Typical outcomes for this kind of engagement. Results depend on your data and starting point.

Insurers often hold policyholder data in separate core systems for motor, health, life and travel, so a customer with several policies appears as several unrelated customers.

• Customer data fragmented across line-of-business core systems
• Multi-policy customers appearing as unrelated records
• Non-renewal discovered only after lapse

CloudGate unifies policyholder records on Microsoft Fabric with a single customer identity resolved across all lines of business, then builds churn models that score renewal risk weeks before expiry.

• Unified policyholder data model on OneLake with identity resolved across lines
• Predictive churn scoring with explainable risk drivers
• Personalized retention journeys in Dynamics 365 Customer Insights