Insurer Cuts Claims Processing Time by 80% with AI Document Intelligence
Automating intake, classification, and validation of claims documents using Azure AI, transforming claims handling from days to minutes.
Project Overview
The Challenge
Claims processing relied on manual document review, with adjusters spending hours per claim on data entry rather than decisioning.
- 1Manual document review consuming 65% of adjuster time
- 2Average claims cycle time of 7 days harming customer satisfaction
- 3High data entry error rate triggering downstream rework and disputes
Our Solution
CloudGate automated the document-heavy front end of claims with Azure AI Document Intelligence, extracting and validating every field before routing to adjusters.
- Multi-document extraction including FNOL forms, police reports, invoices, and medical reports
- Automated validation against policy data with exception routing to adjusters
- Adjuster copilot summarizing claim context via Azure OpenAI
The Results
- Moved 70% of motor claims to fully straight-through processing
Technologies Used
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