Solution Financial Services
AI Claims Document Processing for Insurers
AI claims document processing for insurers that extracts and validates claim documents automatically so adjusters focus on decisions.
-80%Claims processing time
95%Extraction accuracy
+60%Adjuster productivity
Typical outcomes for this kind of engagement. Results depend on your data and starting point.
THE CHALLENGE
Claims arrive as a mix of FNOL forms, police reports, repair invoices, medical reports and photographs, and adjusters spend much of their time reading and keying them.
- Manual document review consuming most adjuster time
- Long claims cycles damaging customer satisfaction
- Data entry errors causing rework and disputes
OUR APPROACH
CloudGate automates the document-heavy front end of claims with Azure AI Document Intelligence, extracting and validating fields across FNOL forms, police reports, invoices and medical documents without per-format templates.
- Multi-document extraction across FNOL forms, police reports, invoices and medical reports
- Automated validation against policy cover, limits and exclusions
- Exception-only routing to adjusters with the discrepancy highlighted
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