Solution Healthcare
Unified Patient Portal and Telemedicine for Hospital Networks
A unified patient engagement and telemedicine platform on Azure for hospital networks that replaces separate facility portals with one secure portal.
-40%Call center volume
OnePatient identity across facilities
Typical outcomes for this kind of engagement. Results depend on your data and starting point.
THE CHALLENGE
In many hospital networks each facility runs its own patient portal, so a patient treated at two hospitals has two accounts, two record views and two support numbers.
- Separate portals per facility fragmenting the patient relationship
- Limited self-service driving high call center volumes
- No telemedicine capability across the network
OUR APPROACH
CloudGate builds a unified patient engagement platform across every facility, with one secure identity through Microsoft Entra External ID, integrated EMR access, appointment self-service and embedded telemedicine on Azure Communication Services.
- Unified patient portal across all facilities with one secure identity
- Appointment booking, results access and administrative self-service
- Embedded telemedicine consultations via Azure Communication Services
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