Hospital Network Serves 1.2M Patients via Unified Digital Portal
Building a patient engagement and telemedicine portal on Azure that unifies appointments, results, prescriptions, and virtual consults across all facilities.
Project Overview
The Challenge
Patient engagement was fragmented across each facility's own portal, creating poor digital experiences and high call center volumes.
- 1Fragmented patient portals across facilities and specialties
- 2Limited self-service driving high call center volumes
- 3No native telemedicine capability
Our Solution
CloudGate built a unified patient portal and telemedicine platform spanning all facilities with secure authentication and EMR integration.
- Unified patient portal across all facilities
- Embedded telemedicine via Azure Communication Services
- Secure patient identity and consent management
The Results
- Telemedicine consultations grew significantly post-launch
Technologies Used
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