HealthcareSolution
Healthcare Administration Copilot
Cut administrative load for clinicians and staff with a copilot for referrals, prior-auth drafting and patient communications.
Solution
Generative AI
Industry
Healthcare
Company Size
Solution Overview
industry
Healthcare
solution
Generative AI
technologies
Microsoft 365 Copilot, Copilot Studio, Azure OpenAI, Azure Health Data Services, Microsoft Purview, Power Automate
The Challenge
Clinical and administrative staff spend a disproportionate share of their week on referrals, prior authorization submissions, appointment correspondence and routine patient messages.
- 1Excessive staff time consumed by referrals, prior authorization and correspondence
- 2Information retyped from records that already contain it
- 3Prior authorization delays holding up the care the submission is meant to enable
Our Approach
CloudGate builds a compliant healthcare administration copilot that drafts referral letters, prior authorization submissions and patient communications from the existing clinical record, with the clinician or administrator reviewing and approving every output.
- Referral letter drafting from the clinical record with specialty-appropriate structure
- Prior authorization submission drafting assembled against payor requirements
- Patient communication drafting in plain language and multiple languages
Typical Outcomes
-40%
TYPICAL ADMINISTRATIVE TIME
Faster
PRIOR AUTHORIZATION DRAFTING AND SUBMISSION
Staff-reviewed
APPROVAL REQUIRED ON EVERY OUTPUT
Typical outcomes for this solution pattern, not the results of a named client engagement.
Technologies Used
Microsoft 365 CopilotCopilot StudioAzure OpenAIAzure Health Data ServicesMicrosoft PurviewPower Automate


