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Government

Government Modernizes 80+ Citizen Services on Unified Portal

Building a unified citizen services portal on Azure that consolidates dozens of services with single sign-on, digital identity, and integrated payments.

Solution
Government
Industry
Government & Public Sector
Company Size

Project Overview

client
National Government Entity
industry
Government & Public Sector
solution
Government
technologies
Microsoft Azure, Microsoft Entra External ID, Power Platform, Dynamics 365, Azure API Management
duration
12 Months
region
MENA

The Challenge

Citizens had to use dozens of different portals with different logins, processes, and standards for routine government services.

  • 1Dozens of disconnected service portals frustrating citizens
  • 2No unified digital identity across government services
  • 3Manual back-office processes for many services

Our Solution

CloudGate built a unified citizen services portal with national digital identity, integrated payments, and streamlined service workflows.

  • Unified citizen portal with single sign-on
  • National digital identity integration
  • End-to-end service orchestration with Power Platform

The Results

80+
SERVICES UNIFIED
+45 pts
CITIZEN SATISFACTION SCORE
-60%
SERVICE PROCESSING TIME
  • Set the national standard for digital government experience

Technologies Used

Microsoft AzureMicrosoft Entra External IDPower PlatformDynamics 365Azure API Management

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