Enterprise Knowledge Assistant (RAG)
A grounded chat assistant over your own documents and systems that answers with citations. No hallucinations.
Solution Overview
The Challenge
Employees lose hours every week hunting for answers that already exist somewhere in SharePoint, Teams, wikis, ticket histories and PDFs, and often give up and ask a colleague instead.
- 1Hours lost each week searching across SharePoint, Teams, wikis and file shares
- 2Contradictory and outdated versions of the same policy or procedure
- 3Experts become bottlenecks as the informal search engine for everyone else
Our Approach
CloudGate builds a retrieval-augmented assistant on Azure OpenAI and Azure AI Search over your own documents and systems, with hybrid semantic retrieval so questions phrased in natural language find the right passage.
- Retrieval-augmented generation over SharePoint, Teams, file shares and line-of-business content
- Hybrid vector and keyword search with semantic ranking in Azure AI Search
- Security trimming that enforces each user's existing permissions at query time
Typical Outcomes
Typical outcomes for this solution pattern, not the results of a named client engagement.
Technologies Used
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