Copilot for Frontline Retail Teams

Typical outcomes for this kind of engagement. Results depend on your data and starting point.

Store associates are asked product, stock, promotion and policy questions all day and have no fast way to answer them, so they guess, ask a colleague or tell the customer they will check and never come back.

• Associates lacking fast access to product, stock, promotion and policy information
• Product ranges and promotions changing faster than training can keep pace
• Inconsistent service quality between stores and shifts

CloudGate deploys Microsoft Copilot and a frontline copilot in Microsoft Teams grounded in product, promotion, policy and procedure content, optimized for shared and mobile devices rather than desks.

• Frontline copilot in Microsoft Teams grounded in product, promotion and policy content
• Optimized for shared and mobile devices with fast shift-based sign-in
• Live stock and availability lookup from commerce and inventory systems