Crew & Staff Knowledge Assistant
Cited answers from your own manuals, procedures and policies, delivered in Microsoft Teams and trimmed to what each crew member or ground agent is cleared to see.
Typical outcomes for this kind of engagement. Results depend on your data and starting point.
Airline operating knowledge runs to thousands of pages: operations manuals, standard procedures, safety bulletins, fare rules, ground handling instructions and HR policy, revised constantly and spread across SharePoint, PDFs and legacy portals. Crew and ground staff need the answer in the minute they are standing at the gate, and searching for it is slower than asking a colleague who may be working from a superseded revision.
- Procedures spread across manuals, bulletins and portals, and revised constantly
- Staff ask colleagues rather than search, so superseded answers propagate
- No record of which revision an answer actually came from
- Not every document should be visible to every role, but search rarely reflects that
- New joiners take months to learn where to look
CloudGate indexes the airline's own documents into Azure AI Search with permission trimming inherited from Entra ID, and answers through Azure OpenAI with the source document and revision cited on every response. It is delivered inside Microsoft Teams, so it sits where crew already work rather than behind another login.
- Retrieval over your own manuals, procedures, bulletins and policies
- Every answer cites the document, section and revision it came from
- Permission trimming from Entra ID, so each user sees only what their role allows
- Delivered in Microsoft Teams on desktop and mobile
- Re-indexed automatically when a manual is revised
- Unanswered questions logged, so gaps in the documentation become visible